In order to establish mutual expectations for our service offerings, the following responsibilities are delineated for UCBackup and for our customers.
UCBackup Responsibilities
- Provide generally accessible server supporting generally accessible Backup/Recovery application software, on the campus network. The system will be available at least Monday through Saturday, 7:00 am to midnight, except in emergencies.
- Provide email assistance to customers not supported by a department's technical coordinator. Assistance with emergency restores of data will be given priority over other queries for assistance.
- Provide management for all aspects of backed up data and its associated media. Management includes maintenance, security, record keeping, and exception reporting.
- Provide a report, via email, to the primary user and your department's technical coordinator
Customer responsibilities
- With procedural assistance from IST or a department's technical coordinator, obtain, install, upgrade, and customize as necessary, appropriate client software for the system. (The cost of client software is included in the monthly UCBackup service charge.)
- When necessary, provide a contact person who is technically able to install, upgrade and configure software on the system and look at various logs.
- Determine what data needs to be backed up. By default the software will attempt to backup all eligible data that is NOT excluded.
- When contacting UCBackup for assistance, please provide the following:
- Detail description of the problem
- Time Frame of the problem
- TSM Configuration files
- TSM Logs (ie, dsmerror.log and dsmsched.log)
- Any relevant system logs
- Provide regular TCP/IP connectivity to the campus network for both backup and restore functions. (If a system is replaced, connectivity to the campus network must exist before a restore of the backed up data can be done).
- Access from outside the Berkeley network is not guaranteed and this will be phased out for existing users.
- New users will only be able to connect from the UC Berkeley network.
- If a problem is detected then the session can be canceled to prevent issues from propagating.
- Ensure backups are being performed properly by looking at logs the client software creates, client configuration and reports provided by IST.
- Please note that we cannot update the information in the IST Shopping Cart.
- Ensure users/technical contact information are up to date in the UCBackup Servers and IST Shopping Cart.
- User or department's technical contact are responsible for canceling service.
- Cost for the service is based on occupancy (how much data is stored) with a minimum of $1.00/month.
- Review UCBackup website (http://ucbackup.berkeley.edu/) for client requirements and additional information.
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Disclaimer of warranty
In providing the UCBackup service, IST will take utmost care that no data is lost or destroyed. However, in making such a statement, IST is not warranting that data loss cannot occur because of software, hardware, or operational error. In particular, IST will not be liable for:
- loss of, or damage to, your backed-up records or data, or
- any damages claimed by you based on any third party claim.
You are solely responsible for the selection of the UCBackup service and the results of such service.
