Central Computing Service Desk

During IST's transition to single point of contact service, the Central Computing Service Desk will continue to provide production services for administrative and academic computer users, as well as management, hardware, software.

The Service Desk provides service desk support for enterprise information systems M-F 7 am until 12 midnight, and Sa-Su 7 am until 5:30 pm.

Among those services that will continue unchanged for customers:

• First level of support for Windows Server/Desktop, UC Berkeley Network, Unix
• Security Account Administration for Payroll, CARS, SIS, BearFacts, CalMessages, Grad Division, and mainframe issues
• UC Berkeley Data Center monitoring/support
• IST incident management
• Administration/support for IST Service Status page