IST Site Navigation:
| Web Form | Phone | |
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| Submit a question to a Service Center consultant. |
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(510) 642-8500 |
Service Center Name |
Hours |
Telephone |
Email/Contact |
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Telephone and Network Support |
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| Voice Repair Example: no dial tone, static on the line, poor quality |
M-F 8-5 | 510-642-8500 Press (1,1) |
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| Data Services Network connections, (AirBears), video |
M-F 8-5 | 510-642-8500 Press (1,2) |
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| Voice Services Consulting on analog and digital lines,voicemail services (Cal Voicemail), processing data orders, video, phone equipment, (AirBears) calling cards, conference call equipment rental, new service offerings, directory services and shopping cart training. CCU staff is also available for individual personalized consultations. |
M-F 8-5 | 510-642-8500 Press (1,3) |
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| Wireless communication (Wireless) For purchase and support of cell phones, smart phones, Blackberries, pagers, radio |
M-F 9-4 | 510-642-8500 Press (1,4) |
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Collaborative Tools |
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| Email, webmail, mailing lists (CalMail) | M-F 9-5 | 510-642-8500 Press (2,1) |
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| CalMail change form application |
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| Departmental Email Account application |
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Departmental Domain Service Application
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For information about CalMail Departmental Domains and prerequisites for obtaining one, go to CalMail's Departmental Domain Service page. | ||
| CalMail Accounts For blocked accounts and technical issues |
M-F 9-5 | 510-642-8500 (2,1) |
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| Calendaring (CalAgenda) (For departments, faculty, and staff) |
M-F 9-5 | 510-642-8500 Press (2,2) |
Support providers: Complete list |
| CalShare, a tool for creating and managing web sites for collaboration purposes (CalShare) |
M-F 8-5 | 510-642-8500 Press (2,3) |
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Access Support |
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| CalNet Go to the CalNet gateway to make changes to your personal information and settings, and find answers to most CalNet questions. |
M-F 9-5 | 510-642-8500 Press (3,1) |
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| Lost CalNet ID and CalNet Passphrase Help The Cal 1 Card Office provides drop-in, phone, and email customer support for lost CalNet IDs and passphrases. They are located at 180A Cesar Chavez Center, Lower Sproul Plaza. |
Walk-in M-F 9-5 |
510-642-4126 |
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| CalNet Deputies Support To become a CalNet Deputy: Fill out the application and take a 1 hour training course (UC Training Center) |
M-F 9-5 | 510-642-8500 Press (3,1) |
(or list: calnet-deputies@lists.berkeley.edu) |
| Network Access Control VPN (Virtual Private Network) connections, desktop security software (virus protection and personal firewall) for security and staff (Software Central). |
M-F 9-5 | 510-642-8500 Press (3,2) |
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| Network Security Alerts Reporting security incidents, best practices, resources, standards, training |
M-F 9-5 | 510-642-8500 Press (3,3) |
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All Other Service Center Computer Support |
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| DOCS Desktop support on site for departments (Departmental On Site Computing Support) |
M-F 8-5 | 510-642-8500 Press (4,1) |
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| BFS, BAIRS, Blu Portal Business Applications |
M-F 8-5 | 510-642-8500 Press (4,2) |
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Cal Answers Campus OBIEE reporting portal. Currently includes student datasets. |
M-F 8-5 | 510-642-8500 Press (4,2) |
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| Software Downloads and Licenses (Software Central) Campus supported site licenses for both campus funded and user purchase. This includes basic desktop security software such as anti-virus and firewall as well as VPN and user purchased statistical applications. |
M-F 9-5 | 510-642-8500 Press (4,3) |
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| General Computing Issues Provides first-level support for the campus network infrastructure. Provides assistance for all other computer support issues |
M-F 8-5 | 510-642-8500 Press (4,4) |
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| CalPlanning CalPlanning provides reports and analytical tools for financial planning, budgeting, and forecasting in order to prepare, analyze, and make decisions about the annual budget. |
M-F 8-5 | 510-642-8500 Press (5,4) |
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Other Support Services |
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| Knowledge Base (KB) Answers to a wide variety of introductory and advanced Berkeley computing and IT questions; use this contact information for reporting issues or for other inquiries |
M-F 9-5 | 510-642-8500 Press (4,4) |
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CalNet |
Walk-in hours: M-F 9-5 |
510-642-4126 |
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| Conference calls | M-F 8-5 | 510-642-1242 | Fax reservation form to 510-643-8245 |
| Hostmaster services (Hostmaster) Assign hostnames to IP addresses and manage the UC Berkeley name space |
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| Phonebooks Campus, AT&T |
The campus directory is online here; you can request AT&T books from the Shopping Cart. | ||
| Residence hall telephones (RTS) Billing Questions |
M-F 9-4 | 510-642-4625 |
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| Student Computer Consulting Service (SCCS) Getting connected, email software, and desktop security software for students |
Walk-in hours: M-F 10-2 1st Floor, Moffitt Library |
510-643-7536 |
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| Telecom Billing | M-F 7:30-4:30 | 510-642-4625 |
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| Ticketing system (Footprints) Unified service center, incident and problem reporting in one place |
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There are other non-IST technical support providers oncampus. See the Campuswide IT Service Providers linked in the footer below.