IST Site Navigation:
IST provides support online via the web and email, as well as by phone. If the categories below do not address your support needs, please call 510-642-8500, Option (4), Submenu (1): "All Other Computer Support."
Tip: When calling 642-8500 you may press the top level menu options and submenu options immediately when the greeting begins. For example, for "General Computer Support" immediately press 4 then 1 (4,1).
Service Desk Name |
Hours |
Telephone |
Email/Contact |
|---|---|---|---|
Telephone and Network Support |
|||
| Voice Repair
Example: no dial tone, static on the line, poor quality; voice mail password resets |
M-F 8-5 | 510-642-8500 Press (1,1) |
|
| Data Services Network connections, (AirBears), video |
M-F 8-5 | 510-642-8500 Press (1,2) |
|
| Voice Services Telephones, other equipment, voice lines, features, calling cards, authorization codes, voicemail (UniBears), network connections, (AirBears), video |
M-F 8-5 | 510-642-8500 Press (1,3) |
|
Collaborative Tools |
|||
| Email, webmail, mailing lists (CalMail) | M-F 9-5 | 510-642-8500 Press (2,1) |
|
| Calendaring
(CalAgenda)
(For departments, faculty, and staff) |
M-F 9-5 | 510-642-8500 Press (2,2) |
CalAgenda Support Providers Lookup |
| CalShare, a tool for creating and managing web sites for collaboration purposes
(CalShare) |
M-F 9-5 | 510-642-8500 Press (2,3) |
|
| Socrates (Unix and Web hosting) Socrates provides computational software and general Unix computing for the Berkeley Campus; Socrates also provides web hosting for the campus (See this announcement about the planned retirement of this service) |
M-F 9-5 | 510-642-8500 Press (2,4) |
|
| Arachne web hosting for campus departments (CalWeb) (See this announcement about the planned retirement of this service) | M-F 9-5 | 510-642-8500 Press (2,4) |
|
| File storage, file sharing, web publishing for faculty, staff and students (Cal WebFiles) (See this announcement about the planned retirement of this service) | |||
Access Support |
|||
| Accounts (CalNet ID Services)
General information, account eligibility information, non-technical account questions, CalMail account changes, Departmental email, and CalNet Deputy service |
M-F 9-5 | 510-642-8500 Press (3,1) |
|
| Getting connected, email software, and desktop security software for faculty and staff (Connecting@Berkeley) | M-F 9-5 | 510-642-8500 Press (3,2) |
|
| Mainframe Security Accounts | M-F 9-5 | 510-642-8500 Press (3,3) |
|
All Other Service Desk Computer Support |
|||
|
General Computing Issues
Provide first-level support for the campus network infrastructure. Provide assistance for all other computer support issues |
M-F 7a-10p Sa-Su 7-5:30 |
510-642-8500 Press (4,1) |
|
|
Business Applications
BFS, BAIRS, HRMS |
M-F 9-5 | 510-642-8500 Press (4,2) |
|
| Knowledge Base (KB) Answers to a wide variety of introductory and advanced Berkeley computing and IT questions; use this contact information for reporting issues or for other inquiries |
M-F 9-5 | 510-642-8500 Press (4,1) |
|
Other Support Services |
|||
| CalNet
(Cal 1 Card office)
CalNet ID and passphrase issues |
Walk-in hours:
M-F 9-5, 180A Cesar Chavez Ctr, lower Sproul Plaza |
510-642-4126 | |
| Conference calls | M-F 8-5 | 510-642-1242 | Fax reservation form to 510-643-8245 |
| Dialup Services
(Campus) SHIPS, Home-IP, DSL service |
M-F 9-4 | 510-642-5600 | |
| Desktop support on site for departments (Departmental On Site Computing Support) | |||
| Hostmaster
services
(Hostmaster) Assign hostnames to IP addresses and manage the UC Berkeley name space |
|||
| Phonebooks: Campus, AT&T |
Request campus books from dir-svcs@berkeley.edu and AT&T books from the Shopping Cart. | ||
| Residence hall telephones (RTS) | M-F 9-4 | 510-643-7000 | |
| Security
(SNS) Reporting security incidents, best practices, resouces, standards, training |
|||
| Student Computer Consulting Service (SCCS)
Getting connected, email software, and desktop security software for students |
Walk-in hours: M-F 10-2 1st Floor, Moffitt Library |
510-643-7536 | |
| Telecom Billing | M-F 7:30-4:30 | 510-642-4625 | |
| Ticketing system (Remedy) Unified service desk, incident and problem reporting in one place |
|||
| Wireless communication
(Wireless) For purchase and support of cell phones, smart phones, Blackberries, pagers, radio |
M-F 9-4 | 510-642-5081 | |
There are other non-IST technical support providers on campus. See the Campuswide IT Service Providers link in the footer below.