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IST Service Desk (and Other Support Services)

IST provides support online via the web and email, as well as by phone. If the categories below do not address your support needs, please call 510-642-8500, Option (4), Submenu (1): "All Other Computer Support."

CalMail and CalNet forms have been added to the Service Desk page. The CalMail forms for changes, departmental accounts and new domains can be opened using the links in the "Collaborative Tools" section below. The link to the CalNet Deputy Application is in the "Access Support" section of the page.

Tip: When calling 642-8500 you may press the top level menu options and submenu options immediately when the greeting begins. For example, for "General Computer Support" immediately press 4 then 1 (4,1).

Service Desk Name

Hours

Telephone

Email/Contact

Telephone and Network Support

Voice Repair
Example: no dial tone, static on the line, poor quality
M-F 8-5 510-642-8500
Press (1,1)

Data Services
Network connections, (AirBears), video
M-F 8-5 510-642-8500
Press (1,2)

Voice Services
Consulting on analog and digital lines,voicemail services (Cal Voicemail), processing data orders, video, phone equipment, (AirBears) calling cards, conference call equipment rental, new service offerings, directory services and shopping cart training. CCU staff is also available for individual personalized consultations.
M-F 8-5 510-642-8500
Press (1,3)

Collaborative Tools

Email, webmail, mailing lists (CalMail) M-F 9-5 510-642-8500
Press (2,1)

CalMail change form application
Departmental Email Account application

Departmental Domain Service Application

 

For information about CalMail Departmental Domains and prerequisites for obtaining one, go to CalMail's Departmental Domain Service page.
CalMail Accounts: For blocked accounts and technical issues
510-642-8500 (2,1)

Calendaring (CalAgenda)
(For departments, faculty, and staff)
M-F 9-5 510-642-8500
Press (2,2)
Support providers: Complete list
CalShare, a tool for creating and managing web sites for collaboration purposes
(CalShare)
M-F 8-5 510-642-8500
Press (2,3)

Socrates services are being retired; (See this announcement about the retirement of this service)


Arachne services are being retired; (See this announcement about the retirement of this service).

Access Support

Go to the CalNet gateway to make changes to your personal information and settings, and find answers to most CalNet questions.
M-F 9-5 510-642-8500
Press (3,1)

Lost CalNet ID and CalNet Passphrase Help: The Cal 1 Card Office provides drop-in, phone, and email customer support for lost CalNet IDs and passphrases. They are located at 180A Cesar Chavez Center, Lower Sproul Plaza.

Walk-in

M-F 9-5

510-642-4126
CalNet Deputies Support: To become a CalNet Deputy: Fill out the application and take a 1 hour training course (UC Training Center) M-F 9-5 510-642-8500
Press (3,1)
(or list: calnet-deputies@lists.berkeley.edu)
Secure Access issues: VPN (Virtual Private Network) connections, desktop security software (virus protection and personal firewall) for security and staff (Software Central). M-F 9-5 510-642-8500
Press (3,2)

Mainframe Security Accounts M-F 8-5 510-642-8500
Press (3,3)

All Other Service Desk Computer Support

General Computing Issues
Provide first-level support for the campus network infrastructure. Provide assistance for all other computer support issues
M-F 8-5 510-642-8500
Press (4,1)

Business Applications
BFS, BAIRS, HRMS
M-F 8-5 510-642-8500
Press (4,2)

Knowledge Base (KB)
Answers to a wide variety of introductory and advanced Berkeley computing and IT questions; use this contact information for reporting issues or for other inquiries
M-F 9-5 510-642-8500
Press (4,1)

Other Support Services

CalNet (Cal 1 Card office)
CalNet ID and passphrase issues 180A Cesar Chavez, lower Sproul Plaza

Walk-in hours:
M-F 9-5,
510-642-4126
Conference calls M-F 8-5 510-642-1242 Fax reservation form to 510-643-8245

Dialup Services (Campus)
SHIPS, Home-IP - are services no longer available.

DSL service and T1 lines are available.

M-F 9-4 510-642-5600
Desktop support on site for departments (Departmental On Site Computing Support)
Hostmaster services (Hostmaster)
Assign hostnames to IP addresses and manage the UC Berkeley name space

Phonebooks:
Campus, AT&T
Request campus books from dir-svcs@berkeley.edu and AT&T books from the Shopping Cart.
Residence hall telephones (RTS) M-F 9-4 510-643-7000
Security (SNS)
Reporting security incidents, best practices, resouces, standards, training

Student Computer Consulting Service (SCCS)
Getting connected, email software, and desktop security software for students
Walk-in hours: M-F 10-2
1st Floor, Moffitt Library
510-643-7536
Telecom Billing M-F 7:30-4:30 510-642-4625
Ticketing system (Remedy)
Unified service desk, incident and problem reporting in one place

Wireless communication (Wireless)
For purchase and support of cell phones, smart phones, Blackberries, pagers, radio
M-F 9-4 510-642-5081

There are other non-IST technical supportproviders oncampus. See the Campuswide IT Service Providers linkin the footerbelow.

UC Berkeley UC Berkeley CIO Campuswide IT Service Providers
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