IST Site Navigation:
IST provides support online via the web and email, as well as by phone. If the categories below do not address your support needs, please call 510-642-8500, Option (4), Submenu (1): "All Other Computer Support."
CalMail and CalNet forms have been added to the Service Desk page. The CalMail forms for changes, departmental accounts and new domains can be opened using the links in the "Collaborative Tools" section below. The link to the CalNet Deputy Application is in the "Access Support" section of the page.
Tip: When calling 642-8500 you may press the top level menu options and submenu options immediately when the greeting begins. For example, for "General Computer Support" immediately press 4 then 1 (4,1).
Service Desk Name |
Hours |
Telephone |
Email/Contact |
|---|---|---|---|
Telephone and Network Support |
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| Voice Repair Example: no dial tone, static on the line, poor quality |
M-F 8-5 | 510-642-8500 Press (1,1) |
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| Data Services Network connections, (AirBears), video |
M-F 8-5 | 510-642-8500 Press (1,2) |
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| Voice Services Consulting on analog and digital lines,voicemail services (Cal Voicemail), processing data orders, video, phone equipment, (AirBears) calling cards, conference call equipment rental, new service offerings, directory services and shopping cart training. CCU staff is also available for individual personalized consultations. |
M-F 8-5 | 510-642-8500 Press (1,3) |
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Collaborative Tools |
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| Email, webmail, mailing lists (CalMail) | M-F 9-5 | 510-642-8500 Press (2,1) |
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| CalMail change form application |
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| Departmental Email Account application |
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Departmental Domain Service Application
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For information about CalMail Departmental Domains and prerequisites for obtaining one, go to CalMail's Departmental Domain Service page. | ||
| CalMail Accounts: For blocked accounts and technical issues |
510-642-8500 (2,1) |
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| Calendaring (CalAgenda) (For departments, faculty, and staff) |
M-F 9-5 | 510-642-8500 Press (2,2) |
Support providers: Complete list |
| CalShare, a tool for creating and managing web sites for collaboration purposes (CalShare) |
M-F 8-5 | 510-642-8500 Press (2,3) |
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Socrates services are being retired; (See this announcement about the retirement of this service) |
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| Arachne services are being retired; (See this announcement about the retirement of this service). |
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Access Support |
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| Go to the CalNet gateway to make changes to your personal information and settings, and find answers to most CalNet questions. |
M-F 9-5 | 510-642-8500 Press (3,1) |
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| Lost CalNet ID and CalNet Passphrase Help: The Cal 1 Card Office provides drop-in, phone, and email customer support for lost CalNet IDs and passphrases. They are located at 180A Cesar Chavez Center, Lower Sproul Plaza. |
Walk-in M-F 9-5 |
510-642-4126 |
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| CalNet Deputies Support: To become a CalNet Deputy: Fill out the application and take a 1 hour training course (UC Training Center) | M-F 9-5 | 510-642-8500 Press (3,1) |
(or list: calnet-deputies@lists.berkeley.edu) |
| Secure Access issues: VPN (Virtual Private Network) connections, desktop security software (virus protection and personal firewall) for security and staff (Software Central). | M-F 9-5 | 510-642-8500 Press (3,2) |
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| Mainframe Security Accounts | M-F 8-5 | 510-642-8500 Press (3,3) |
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All Other Service Desk Computer Support |
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| General Computing Issues Provide first-level support for the campus network infrastructure. Provide assistance for all other computer support issues |
M-F 8-5 | 510-642-8500 Press (4,1) |
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| Business Applications BFS, BAIRS, HRMS |
M-F 8-5 | 510-642-8500 Press (4,2) |
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| Knowledge Base (KB) Answers to a wide variety of introductory and advanced Berkeley computing and IT questions; use this contact information for reporting issues or for other inquiries |
M-F 9-5 | 510-642-8500 Press (4,1) |
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Other Support Services |
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CalNet (Cal 1 Card office) |
Walk-in hours: M-F 9-5, |
510-642-4126 |
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| Conference calls | M-F 8-5 | 510-642-1242 | Fax reservation form to 510-643-8245 |
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Dialup Services (Campus)
DSL service and T1 lines are available. |
M-F 9-4 | 510-642-5600 |
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| Desktop support on site for departments (Departmental On Site Computing Support) |
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| Hostmaster services (Hostmaster) Assign hostnames to IP addresses and manage the UC Berkeley name space |
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| Phonebooks: Campus, AT&T |
Request campus books from dir-svcs@berkeley.edu and AT&T books from the Shopping Cart. | ||
| Residence hall telephones (RTS) | M-F 9-4 | 510-643-7000 |
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| Security (SNS) Reporting security incidents, best practices, resouces, standards, training |
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| Student Computer Consulting Service (SCCS) Getting connected, email software, and desktop security software for students |
Walk-in hours: M-F 10-2 1st Floor, Moffitt Library |
510-643-7536 |
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| Telecom Billing | M-F 7:30-4:30 | 510-642-4625 |
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| Ticketing system (Remedy) Unified service desk, incident and problem reporting in one place |
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| Wireless communication (Wireless) For purchase and support of cell phones, smart phones, Blackberries, pagers, radio |
M-F 9-4 | 510-642-5081 |
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There are other non-IST technical supportproviders oncampus. See the Campuswide IT Service Providers linkin the footerbelow.