IST Site Navigation:
Knowledge Base Search
| Web Form | Phone | |
 |
 |
 |
| Submit a question to a Service Center consultant. |
|
(510) 664-9000 |
Service Center Name |
Hours |
Telephone |
Email/Contact |
|---|---|---|---|
Telephone and Network Support |
|||
| Voice Repair Report no dial tone, static on the line, or poor quality. |
M-F 8-5 | 510-664-9000 Press (1,1,1) |
|
| Data Services Network connections, (AirBears) |
M-F 8-5 | 510-664-9000 Press (1,1,2) |
|
| Data Services AT&T Wifi (AT&T Collaboration) Support for AT&T Login, password, and connectivity issues. |
24/7/365 | 1-888-888-7520 | NA |
| Data Services AT&T Wifi (AT&T Collaboration) For non-technical, general customer services, billing, or questions that are not time-sensitive |
24/7/365 | NA | support@attwifi.com |
| Voice Services Consulting for analog and digital lines, voicemail services (Cal Voicemail), processing data orders, video, phone equipment, (AirBears) calling cards, conference call equipment rental, new service offerings, directory services and shopping cart training. CCU staff is also available for individual, personalized consultations. |
M-F 8-5 | 510-664-9000 Press (1,1,3) |
|
| Wireless communication (Wireless) Purchase and support of cell phones, smart phones, pagers, and radios. |
M-F 9-4 | 510-664-9000 Press (1,1,4) |
|
Collaborative Tools |
|||
| Email, webmail, mailing lists (CalMail) | M-F 8-5 | 510-664-9000 Press (1,2,6) |
|
| CalMail change form application |
|||
| Departmental Email Account application |
|||
|
Departmental Domain Service Application
|
For information about CalMail Departmental Domains and prerequisites for obtaining one, go to CalMail's Departmental Domain Service page. | ||
| CalMail Accounts For blocked accounts and technical issues. |
M-F 9-5 |
510-664-9000
Press (1,2,6) |
|
| bConnected (bConnected) (bCal,bMail,bDrive,bChat) |
M-F 8-5 | 510-664-9000 Press (1,2,5) |
|
| CalShare, a collaboration tool (CalShare) |
M-F 8-5 | 510-664-9000 Press (1,4,2) |
|
Access Support |
|||
| CalNet Go to the CalNet gateway to make changes to your personal information and settings, and find answers to most CalNet questions. |
M-F 8-5 | 510-664-9000 Press (1,3,1) |
|
| Lost CalNet ID and CalNet Passphrase Help The Cal 1 Card Office provides drop-in, phone, and email customer support for lost CalNet IDs and passphrases. They are located at 180A Cesar Chavez Center, Lower Sproul Plaza. |
Walk-in M-F 9-5 |
510-642-4126 |
|
| CalNet Deputies Support To become a CalNet Deputy: Fill out the application and take a 1 hour training course (UC Training Center). |
M-F 8-5 | 510-664-9000 Press (1,3,1) |
(or list: calnet-deputies@lists.berkeley.edu) |
| Network Access Control VPN (Virtual Private Network) connections, desktop security software (virus protection and personal firewall) for security and staff (Software Central). |
M-F 8-5 | 510-664-9000 Press (1,3,2) |
|
| Network Security Alerts Report security incidents, best practices, resources, standards, and training. |
M-F 8-5 | 510-664-9000 Press (1,3,3) |
|
All Other Technology Support |
|||
|
End User Device Support
End User Device Support (Departmental On Site Computing Support) |
M-F 8-5 | 510-664-9000 Press (1,4,2) |
|
| BFS, BAIRS Business Applications |
M-F 8-5 | 510-664-9000 Press (1,2,2) |
|
|
Cal Answers Campus OBIEE reporting portal. Currently includes student datasets. |
M-F 8-5 | 510-664-9000 Press (1,2,2) |
|
| Software Downloads and Licenses (Software Central) Campus supported site licenses for both campus funded and user purchase. This includes basic desktop security software such as anti-virus and firewall as well as VPN and user purchased statistical applications. |
M-F 8-5 | 510-664-9000 Press (1,4,1) |
|
| General Computing Issues Provides first-level support for the campus network infrastructure. Provides assistance for all other technology support. |
M-F 8-5 | 510-664-9000 Press (1,4,2) |
|
| CalPlanning CalPlanning provides reports and analytical tools for financial planning, budgeting, and forecasting in order to prepare, analyze, and make decisions about the annual budget. |
M-F 8-5 | 510-664-9000 Press (1,2,4) |
|
Other Support Services |
|||
| Bomgar (Bomgar) Bomgar remote support system for UC Berkeley |
M-F 9-5 | 510-664-9000 Press (1,4,2) |
|
| Knowledge Base (KB) Answers to a wide variety of introductory and advanced Berkeley computing and IT questions; use this contact information for reporting issues or for other inquiries. |
M-F 9-5 | 510-664-9000 Press (1,4,2) |
|
|
CalNet |
Walk-in hours: M-F 9-5 |
510-642-4126 |
|
| Conference calls | M-F 8-5 | 510-642-1242 | Fax reservation form to 510-643-8245 |
| Hostmaster services (Hostmaster) Assigns hostnames to IP addresses and manage the UC Berkeley name space. |
|
||
| Phonebooks Find information about campus and AT&T listings. |
The campus directory is online here. You can request AT&T books from the Shopping Cart. | ||
| Residence hall telephones (RTS) |
M-F 9-4 | 510-642-4625 |
|
| Billing Questions |
|
||
| Student Computer Consulting Service (SCCS) Getting connected, email software, and desktop security software for students |
Walk-in hours: M-F 10-2 1st Floor, Moffitt Library |
510-643-7536 |
|
| Telecom Billing | M-F 7:30-4:30 | 510-642-4625 |
|
| Ticketing system (Footprints) Unified service center, incident and problem reporting in one place. |
|
||
There are other non-IST technical support providers on campus. For more information, see the campuswide IT Service Providers linked in the footer below.