• IST Services and Solutions
  • Service Catalog: By Category
  • Service Catalog: Alphabetical
  • Services for Students
  • Services for Faculty
  • Services for Staff
  • Services for Departments
  • Technical Account Management: Service Packages
    • TAM Micronet Presentation
    • Socrates and Arachne Abatement Project
    • Socrates and Arachne FAQs
    • Arachne Customer Forum
    • Socrates Customer Forum
  • Partnerships with IST

The following are notes taken at the Arachne Customer Forum on April 7, 2008.

Introductions

• IST's Technical Account Management (TAM) and Service Desk staff

Brief history of Arachne web server

• The server has been around for at least ten years and was formerly called Amber.

Discussion of IST's current web hosting options

• Calweb Pro recharge rate under review - setup fee may be discontinued
• Socrates migrations/retirement in late Fall 2008

Next steps:

• Arachne Web Customer Survey
• Customer responses will determine IST service recommendations and timeline

Previously unanswered questions:

1. Can I restore a single backed-up file on CalWeb Pro/WebFarm web hosting service?
   
   You can restore a single file if using the Unix web hosting services and Windows Windows WebFarm, but Windows IIS only performs disaster recovery backups.(From the Unix Team Public Wiki):
   https://unixteam.berkeley.edu/public/webfarm/#head-627f459707a2b3a4d6acedd5b6f4843976c1fa64
2. Can I migrate files from Webfarm's DEV to QA environment myself or do I have to request migration from the Unix team?
   
   Customers must submit a request for migration from both the DEV to QA and the QA to PROD environments.