Are you looking to...
- host a web site,
- upgrade a data network,
- locate your servers on a secure environment,
- develop a new web application,
- upgrade your telephone system,
- manage restricted data?
IST has a newly created unit under Client Services called Technical Account Management (TAM) that you can contact for all these needs. TAM serves as the single point of contact for campus customers seeking IST services. TAM will manage customer relations and coordinate engagements between IST campus departments. TAM functions include:
- Customer Relations: TAM acts as the liaison between campus departments and IST throughout each project's lifecycle. Additionally, TAM gives presentations to campus groups on IST service offerings.
- Proposal Development: TAM works with the customer to gather requirements and consults with IST managers to identify IST resources appropriate to the customer's project needs. Resource identification may include hardware and software assessment as well as project staffing allocation. TAM develops project proposals for the customer which include Service Level Agreements.
- Project Management: TAM provides project oversight and customer relationship management. A TAM will typically manage large projects with campuswide impact and those with cross-IST involvement.
- Portfolio Management: TAM works in partnership with IST management to track initiated projects and ensure that milestones are met.
- Service Catalog: TAM collaborates with IST units to develop new IST services for the campus and evaluate existing services. TAM also maintains the IST service catalog, ensuring that it accurately reflects current IST service offerings.
See IST Services and Solutions for a listing of services and rates.
See the TAM presentation from the April 15, 2008 Micronet meeting.
