Windows System Administration, Silver Package

SERVICE DESCRIPTION
Description:	The Enterprise Windows Team offers server administration services for servers located in the Data Center. Silver package includes extended business hours support.
Service link:	http://ist.berkeley.edu/is/platforms/windows/sysadmin/
SLA link:	http://ist.berkeley.edu/files/WindowsSysAdminSilver.pdf
For:	department
Charges:	recharge
Costs:	$160.00 per month
Contact:	Technical Account Management (TAM),

System administration at the Silver level includes set up, support and patching of the operating system, monthly monitoring, security, standard firewall, guaranteed response window of 2 business hours and support hours from Monday to Friday, 7am to 7pm.

Related links

Windows System Administration, Silver Package