Windows System Administration, Gold Package

SERVICE DESCRIPTION
Description:	The Enterprise Windows Team offers server administration services for servers located in the Data Center. Gold package includes 24 hours support and is available only for redundant, highly available system architectures.
Service link:	http://ist.berkeley.edu/is/platforms/windows/sysadmin/
SLA link:	http://ist.berkeley.edu/files/WindowsSysAdminGold.pdf
For:	department
Charges:	recharge
Costs:	$320.00 per month Billed as 'IST Windows Gold Support'
Contact:	TAM Request Form

System administration at the Gold level includes set up, support and patching of the operating system, monthly monitoring, security, standard firewall, guaranteed response window of 1 business hour and 24 x 7 support.

Related links

Windows System Administration, Gold Package