Oracle Service, Silver Package

SERVICE DESCRIPTION
Description:	The Silver package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 7am-7pm (excluding holidays) and 32 hours ongoing annual DBA support.
Service link:	http://dba-services.berkeley.edu/services/oracle
SLA link:	http://ist.berkeley.edu/files/DatabaseSilver.pdf
For:	department
Charges:	recharge
Costs:	$503.00 per month Extra 10 GB of database space and backups: $70 per month
Contact:	Technical Account Management (TAM),