The Bronze package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 8am-5pm (excluding holidays) and 12 hours onging annual DBA support.
The Silver package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 7am-7pm (excluding holidays) and 32 hours ongoing annual DBA support.
The Gold package provides application developers 3 environments for developmen, QA and production. Production support 24 x 365 (including holidays) and 40 hours ongoing annual DBA support.