RTS Repair | UC Berkeley IST

IST offers repair services on all voice line within UC Berkeley's residence halls. If you experiencing problems with your lines and/or features, please call 642-8500 (1,1). We will determine the cause of the problem and correct it within two working days from the receipt of your call.

Please make sure you check the troubleshoot checklist before call IST repair. When you contact repair, you will be issued a trouble ticket number and if necessary, IST will dispatch a technician to your location within two working days. Once the problem has been resolved, our repair desk will call you to confirm and very resolution.

Troubleshooting Checklist

We have found that many repair calls are resolved by simple tests and adjustments you can perform yourself. If you are experiencing any of the problems listed below, we suggest you explore the following possible solutions before you call repair.

Problem	Check For:
NO RING	Is the ringer volume up? Is set plugged in? Is the receiver off the hook?
NO DIAL TONE	Is the set plugged in? Replace telephone wire with another telephone wire to eliminate the possibility of a damaged telephone wire. Switch telephone instrument to eliminate the possibility of a damaged telephone instrument.
HUM ON LINE	Is one of the dialing buttons stuck down or hung up? (Drag your fingers across the dial pad to release.)

If the above checklist does not resolve your problems, please call telephone repair at 642-8500 (1,1). You can also call Residence Telephone Services at 642-4625 and we can contact telephone repair on your behalf.

When you call repair, please have the following information ready.

Name
Room Number and Residence Hall needing repair
Telephone number that is malfunctioning
Alternate contact person/number
Nature of problem

Many times, repairs can be corrected remotely. However, if necessary, a technician may be dispatched to your location. Please notify your Unit office of your telephone problems. If you are not available during the technician appointment, please make arrangements with Hall Staff to give the technicians access to your room.