Production Control Shared Service Center

Mission Statement

The Production Control Shared Service Center (PCSSC) is a UC multi-campus organization responsible for delivering workload automation, batch scheduling and file transfer services to IT customers and users of business applications in mainframe and distributed platform environments for UC Berkeley, UC San Francisco and UC Office of the President.

The primary Goals of the PCSSC are to:

• Reduce costs by minimizing duplication of production control staff functions, job scheduling and automation software tools.
• Develop and improve economies of scale that facilitate the potential for integrating additional UC business applications into the PCSSC.
• Increase efficiencies and quality of service by introducing a common set of job scheduling and workload automation software tools, standards, policies, and industry best practices.
  
• Provide a well-defined client engagement process.
• Increase real-time shift coverage by structuring a combined production control staff larger than any of the former individual campus production control staffs.
  
• Position the PCSSC to respond promptly to changes in software technology and UC business requirements. 
  

 Hours of Operation

Monday 6am – Saturday 6am (staffed 24 hours)
Saturday 6am – Monday 6am (on-call support)

Call Center Information:

510-664-4770 - (Extension options, below):

0 – Production Emergency

1 – Coordinators

2 – Liaisons

3 – System/Tools Admin/Control-M Architect

4 - Manager 

PCSSC Staff Functions

• Coordinators

• Monitoring and management of campus production workloads
• Implement production modifications
• Enforce standards and policies
• Level 1 support
  • Trouble tickets and escalation
  • Problem identification, reporting, analysis and resolution
• Handle alerts 

Liaisons – Client Engagement 

• New applications
  • Collaborate with application developers
  • Integration with Control-M
  • Documentation
• Standards and policies
  • Develop and implement
• Change and problem management 

Systems Administrator / Control-M Architect

• Control-M and Enterprise Manager configuration design and installation
• PROD/QA/DEV and Disaster Recovery configurations
• Develop/implement standards and policies using industry best practices as guidelines
• Technical lead for job scheduler conversion projects to Control-M  

Request Help through our Ticketing System:

uc-pcssc-tickets@berkeley.edu

Client Documentation

https://calshare.berkeley.edu/sites/PCSSC/ClientDocumentation/default.aspx  

PCSSC Services

•      New Application job scheduling automation
•      Job Scheduler conversions to Control-M
•      File Transfer
•      Unix Cron time-based scheduler conversions to Control-M 

Incident (Break/Fix) Priorities:

Service Request Priorities: