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DOCS provides ongoing computing service to campus groups on a monthly basis.
Desktop - User desktop or laptop Macintosh or Windows computers (Desktop Service Level Agreement)
Server - Basic hardware and system administration for Macintosh and Windows servers (Server Service Level Agreement -SLA)
Below is a chart showing what's included in each of the services:
| Desktop | Server | |
| Installations and configuration | ||
| AD Bind, Network set up | X | X |
| Basic Operating System | X | X |
| Basic Operating System from Image | ||
| Security Software | X | X |
| All other software | X | |
| Printer | USB/Network | X |
| Secondary OS (DOCS Image) | X | n/a |
| Secondary OS (custom) | ||
| Smartphone | ||
| Peripheral devices | X | |
| Hardware upgrades (memory, and other accessible parts, may incl hard drive, video cards) | X | X |
| Email migration (same platform) | X | n/a |
| Email migration (cross platform) | X | n/a |
| File migration | X | |
| Troublesthooting | ||
| Operating System | X | X |
| User Connectivity | X | X |
| Software | X | |
| Printer | X | |
| SmartPhone | ||
| Updates/Upgrades | ||
| Basic Operating System | X | X |
| Security Software | X | X |
| All other software | X | |
| Security and data Protection | ||
| Managed Power Management | X | n/a |
| Active Directory OU Administration | X | X |
| Management of Microsoft Consolidated Campus Agreement (MCCA) licenses and software | X | X |
| Set up of Backup script to Dept fileserver | X | |
| Other services | ||
| IST Service Liaison | X | X |
| Vendor Liaison for unsupported software | X | |
| Laptop use during computer repair | X | n/a |
| Admin Rights | X | |
| Assigned Primary Support | X | X |
| Monthly Cost | $70 | $70* |
*new lower price!