IST Site Navigation:
New Customers
If you are new to the DOCS service, please send us an email at docs@berkeley.edu or call us at 643-3272.
A DOCS staff member will discuss your computing needs to make sure DOCS has the services you need.Next, a DOCS staff member will visit your site location to get a first hand look at your current set up:hardware and software configurations, networking, etc. The staff member will make recommendations for any upgrades necessary to meet our basic software, hardware, and file backup requirements.
Lastly, the customer will fill out the Monthly Application and Subscription forms below. DOCS will assist with developing an inventory of computers if necessary.
Customer will then be assigned a specific help email list for their unit to submit ticket requests and a primary DOCS staff contact for each platform.
Note that a minimum of five machines must be subscribed per group. This minimum may be waived for groups that have fewer than five machines, if DOCS determines that cost-effective service can be provided.
Current Subscribers
Customers who need additional technical assistance for various projects may contact DOCS at docs@berkeley.edu or call 643-3272. You may also submit the Hourly Project form below and a DOCS staff member will contact you to discuss the details of the work involved.
2484 Shattuck Ave
Monday-Thursday 10-4p
Fridays 10a-2p
Please fill out and submit the Service Request Form and bring a copy of this form when dropping off your equipment. Departments requesting an on-site visit may also fill out this form and indicate an on-site visit in the Symptoms field. We cannot accept equipment without this printed form and access to the form will not be available at the drop-off location.
For users with Dell in-warranty work please contact Dell directly at 1-800-624-9896. Please be sure to have the model and serial number of the Dell or Apple hardware you need work on when you call. Both manufacturers will make house calls for departmental desktop machines.
Customer is responsible for payment for any work not covered under the computer manufacturer's warranty.
If you have questions, please contact DOCS at docs@berkeley.edu or call 3-3272.