August 2008 Hardware Support

As of August 6, 2008 (until further notice): Due to temporary staff vacancies, DOCS Hardware Support, a.k.a. Campus Computer Repair and Support (CCRS), is making the following changes regarding in-warranty work for Dell and Apple hardware.

All campus customers (departments, students, individuals) in need of in-warranty work for Dell hardware are asked to contact Dell directly at 1-800-624-9896.

Department customers in need of in-warranty work for Apple hardware are asked to contact Apple directly at 1-800-800-2775.

Please be sure to have the model and serial number of the Dell or Apple hardware you need work on when you call.  Both manufacturers will make house calls for departmental desktop machines.

Other hardware and non-warranty work

DOCS Hardware Support will continue to accept in-warranty work for hardware by Lenovo, Toshiba, HP, Sony, and Apple (from students and individuals), as well as non-warranty work for hardware by any manufacturer, both of which will be handled by DOCS's partners, ComputerCare (Apple hardware) and New Dimensions (all other hardware).

Users can drop off their equipment at D25 Hearst Field Annex (http://www.tsw.berkeley.edu/eStore/layoutgraphics/TAS-Map.jpg), Monday through Thursday, 10:00 am to 5:00 pm, and Friday, 10:00 am to 2:00 pm.

DOCS plans to continue warranty support on campus, and to that end, is actively hiring and training personnel.  We will notify you as we make progress in this regard.

We apologize for the inconvenience, and thank you for your patience and your continued patronage.

If you have questions, please contact DOCS at docs@berkeley.edu.