A survey is one means through which IST can give a voice to its customers. It is a systematic way to identify what is working and what needs to be improved from the customer's vantage point. Surveys can provide a baseline for documenting progress as IST focuses on being a quality service provider. Information about and results from future surveys will be posted on this page.
UC Berkeley IST 2006 Customer Satisfaction Survey Results
The following summary and report present the purposes, the methodology, and the results of the customer satisfaction survey sponsored by UC Berkeley Information Services & Technology (IST) in November 2006.
- Summary of Results: UC Berkeley IST 2006 Customer Satisfaction Survey [PDF, 11 pp]
- UC Berkeley IST 2006 Customer Satisfaction Survey [PDF, 134 pp]
UC Berkeley IST 2008 Customer Satisfaction Survey Results
The following summary and report present the purposes, the methodology, and the results of the customer satisfaction survey sponsored by UC Berkeley Information Services & Technology (IST) in November 2008.
- Summary of Results: UC Berkeley IST 2008 Customer Satisfaction Survey [PDF, 14 pp]
- UC Berkeley IST 2008 Customer Satisfaction Survey [PDF, 138 pp]
The IST Customer Satisfaction Survey email feedback address is: