Client Services (CS)

Organization Chart [JPEG] [PDF]

The seven units of Client Services are functionally organized to meet clients' needs — both individual and departmental.

• Service Desk Unit: This unit supports the IST Service Desk, the initial point of contact for the departmental and individual clients seeking information or problem resolution for an IST service or product.
• Technology Acquisition and Sales Unit: The source for IST customers to acquire off-the-shelf goods and services from IST at either retail cost or free.
• Technical Account Management Unit: This unit supports the Technical Account Management (TAM) service, which provides IST customers with assistance, guidance and coordination to reach optimal solutions for their needs.
• Student Computer Labs and Building and Equipment Management for IST: Provides management of campus computer laboratories as well as IST building and resource maintenance.
• Departmental On-site Computing Support (DOCS): On-site computing support for campus departments, on a subscription basis.
• Accounting, Payroll, and Human Resources: Serves IST departments by providing administrative services that are most efficiently delivered by a central unit.
• Purchasing, Travel, & Entertainment: Serves IST departments by providing administrative services that are most efficiently delivered by a central unit.