For general inquiries:
- IST Service Desk. The IST Service Desk is the main point of contact for people who are using IST Services and who have a question about, or problem with, a service. Contact information is available on the Service Desks page.
- Technical Account Management (TAM). Those people who wish to inquire about IST services for a project or who are unfamiliar with IST services and need advice on these services, should contact the TAM.
For specific services:
- Assistant to AVC-IT/CIO: 510-643-4090, fax 510-643-5385.
- BFS BAIRS: customer support, 510-642-6800 (non-IST service).
- TSW (classic) Store for Departments: This is a store for faculty and staff to purchase products with departmental funds. The new Technology Store for Departments is now open at 156 Martin Luther King Junior Student Union from 10AM to 3PM, Monday - Friday. Fax department orders to 643-6201. Call 642-8424 for help. Enter the webstore now to browse our selection of products.
- Educational Technology Services: faculty assistance with course websites, multimedia content, classroom technology (non-IST service).
- HRMS Functional Help Desk: resources for HRMS users, 510-643-4443.
- IST Strategic Technology Acquisition: (formerly Strategic Vendor Relations) services provided to departments at several stages during the acquisition of strategic information technology solutions, 510-643-9677.