For general inquiries:
- IST Service Desk. The IST Service Desk is the main point of contact for people who are using IST Services and who have a question about, or problem with, a service. Contact information is available on the Service Desks page.
- Technical Account Management (TAM). Those people who wish to inquire about IST services for a project or who are unfamiliar with IST services and need advice on these services, should contact the TAM.
For specific services:
- Assistant to AVC-IT/CIO: 510-643-4090, fax 510-643-5385.
- BFS BAIRS: customer support, 510-642-6800 (non-IST service).
- Campus Computer Repair and Support: repairs and upgrades, 510-643-6937, fax 510-643-6951, Hearst Field Annex, Bldg D25, M-Th 10:00 am–5:00 pm, F 10:00 am–2:00 pm.
- Campus Computer Store: The Scholar's Workstation (TSW) provides product information and sells computers, software, and peripherals to students, faculty, staff, and departments at academic pricing; walk-in or purchase online; help in understanding and selecting a computer is also available; 510-642-8424, Hearst Field Annex, Bldg D1, M-Th 9:00 am–5:00 pm, F 10:00 am–2:00 pm (check TSW website for changes in posted hours); phone hours M-Th 10:00 am–5:30 pm, F 9:30 am–3:30 pm.
- Educational Technology Services: faculty assistance with course websites, multimedia content, classroom technology (non-IST service).
- HRMS Functional Help Desk: resources for HRMS users, 510-643-4443.
- IST Strategic Technology Acquisition: (formerly Strategic Vendor Relations) services provided to departments at several stages during the acquisition of strategic information technology solutions, 510-643-9677.
- The Scholar's Workstation: see Campus Computer Store.