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Shelton M. (Shel) Waggener |
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UC Berkeley's Chief Information Officer (CIO) and Associate Vice Chancellor—Information Technology (AVC-IT).
Shelton M. Waggener
510-642-4096
Professional experience
Professional experienceUNIVERSITY OF CALIFORNIA, BERKELEY, 2005-present Chief Information Officer, Associate Vice Chancellor–Information Technology UNIVERSITY OF CALIFORNIA, BERKELEY, 2003-2005 Director, IST—Central Computing Services. Responsible for the campus central computing infrastructure including systems environments for administrative and academic applications. Worked with other IST and campus units to oversee a number of important IT projects, including: the emergency replacement of the campus email environment with the CalMail service; the design and activation of the campus data center in its new, state-of-the-art facility; partnerships in grid and academic computing with units throughout the campus; and a fundamental redesign of core computing environments to support a services-oriented approach, including new solutions for backup, storage, servers, colocation, and mainframe. Key participant on a campuswide committee developing the Campus Information Technology Strategic Plan 2004-2005, under the sponsorship of Executive Vice Chancellor & Provost Paul Gray. Active member of a number of other UC systemwide and Berkeley campus IT planning and governance committees, including the systemwide Data Center Management Group (chair), the Campus Information Security Committee, the Data Stewardship Council, the Information Technology Architecture Committee, the e-Berkeley Steering Committee, and the Administrative Systems Operations Committee. Actively involved in supporting private sector–University partnerships through the School of Information Management and Systems and the Haas School of Business. LUCENT TECHNOLOGIES, Alameda, CA, 2000-2003 CIO, InterNetworking Systems Division. Responsible for all aspects of infrastructure management globally, including twenty engineering and three major manufacturing facilities. Budget responsibilities in excess of $100 million with a staff of more than 300. Developed and implemented strategy for integration of infrastructure from 12 separate acquisition companies. Created standard divisionwide systems environment in support of division and Bell Labs global software and hardware development efforts. OCTEL COMMUNICATIONS (Division of Lucent Technologies), Milpitas, CA, 1998-2000 Sr. Director, Enterprise Infrastructure Octel Messaging. Infrastructure management for software and hardware engineering organization of 2500 with annual revenues of $800 million. Responsibilities included voice and data networking, end user services, database and systems administration, and messaging environments. SYBASE, INC., Emeryville, CA, 1992-1998 Director, Enterprise Support Services, Information Technology. Direct responsibility for data center operations and end-user support services. Responsible for multimillion dollar worldwide data center automation projects. Created multitiered support organization dedicated to proactive support of desktop systems. Implemented global follow-the-sun support model leveraging multiple support centers for increased coverage. Senior Manager, Information Technology. Responsible for remote support of 6,000 users across 60 global sites in a complex multitiered, Internet based software development environment. Participated in design and buildout of state-of-the-art data center with full power and network redundancies. Designed integrated network control and technical support center as centerpiece of global monitoring solution. Defined company's first internal IT service level agreements and corporate computing standards, policies, and procedures. PVW, INC., Scotts Valley, CA, 1990-1992 Managing Partner. Designed Point-Of-Sale system and computerized all operations. Developed business plan to expand into new markets. INDEPENDENT SOFTWARE DEVELOPER, Santa Cruz, CA, 1986-1990 Software Designer. Developed demonstration applications for customer software developers in a variety of industries including retail, financial services, construction, and education. EducationB.A., American Studies and Latin American Studies, University of California, Santa Cruz Professional memberships and activitiesPresident, Information Technology Support Services Council, San Francisco Bay Area, 1995-1998. Member Consortium of Information Systems Executives (CISE). Member Technical Advisory Boards including Hotwire, Adaptec, KnowNow, SpikeSource. Board Member: CIO Community of Practice Scholarship Fund 2002-Present. Contributing Author: "Wisdom from Silicon Valley: A Guide for CIO Success" Prentice Hall 2002. |